Frequently Asked Questions

General information

  • Yes, we are! To get started, click here.

  • We sure can! We work with everyday people who struggle with motivation, just as much as we do with those who experience mental health symptoms and disorders. Whether you’re experiencing a decline in motivation, energy, mood, struggling to manage stress or are just feeling overwhelmed with the pressures of life, we would love to support you!

  • We work with people aged 16-65 years of age.

  • Yes! We provide the same experience as any other mental health clinic, the only difference is that we are virtual, meaning we are more accessible to you and can work with you wherever you are in the world. All you need is a phone or a wifi connection.

    We offer connection, support and a friendly-face via email, phone and our online home to make you feel just as supported as you would walking into a reception area of an in-person clinic.

    We know that for some people, visiting a physical clinic can be daunting and overwhelming, and we would never want that to be a barrier for getting the support you need.

  • We sure do, in fact we specialise in working in the NDIS space and have been providing these services for many years! Feel free to place an NDIS referral here.

  • We use interviewing techniques and standardised assessments that don’t actually need to be conducted in face to face settings.

    If we need to visually see a task carried out, we are able to do so via video. This is not always necessary though and depends on what the need for the functional assessment is.

    We are very experienced in providing Telehealth functional assessments and will guide you throughout the entire process.

  • You will need a GP referral to receive a Medicare rebate. Otherwise, a GP referral is not required.

  • Please contact us for pricing options.

    We accept privately funded clients and clients who are NDIS plan and self-managed.

    For some services, you may wish to send your receipts to your Private Health insurer or Medicare for a rebate if you are eligible.

    Please note that you will need a GP referral prior to booking to receive a Medicare rebate.

  • If your mental health is impacting your daily activities (e.g. work/school, personal care, cleaning, cooking) or important life roles (e.g. parenting, being a friend or partner) then you may benefit from seeing a mental health OT. We work with people to reduce barriers to occupation (life activities and roles) and maximise function.

    Mental health OT's support people to enhance their function across many different areas of their lives, depending on their goals.

    Some examples include:

    -Learning domestic skills

    -Accessing the community

    -Developing routines and healthy habits

    -Looking after yourself; personal care and medication management

    -Productivity and organisational skills

    -Cognitive skills; improving memory and processing

    -Managing unwanted behaviours such as substance use or aggression

    -Setting and achieving goals

    -Managing mental health

    -Developing identity and self-confidence

    -Developing social skills

    -Work and study skills

    -And so much more!

    Want to learn more? Click here to check out our OT page

  • We have optimised our processes to provide all of our services online. However, we do still conduct home visits in select locations for NDIS participants depending on availability.

    Please contact us to find out our availability for home visits.

Your journey with us

  • We’re so thrilled that you’re ready to take the first step on your mental health journey. To get started, simply fill out this form here, or contact us directly via this link.

  • We will start by discussing what's important to you, what’s going well and what you're finding challenging at the moment. We will then work with you to develop skills and support you to overcome any barriers that might be getting in the way.

  • Everyone progresses at their own pace, and change looks different for each person.

    While outcomes vary, our clients consistently describe feeling understood, supported and empowered throughout their journey with our team. You can expect to develop practical skills and strategies that enhance confidence, resilience and day-to-day function.

  • We are bound by confidentiality laws to keep all of your information safe and secure at all times. The only exception is that we may need to share information if you or someone else is at risk of harm or if a court orders us to provide information. If you would like us to speak to anyone supporting you, we will always seek your consent first.

  • The length of therapy varies for each person and depends on your goals, needs and progress. Some clients engage for short-term support focused on a specific goal, while others benefit from ongoing therapy to support complex or evolving needs.

    We will review your progress regularly and work collaboratively with you to decide when it feels appropriate to reduce or conclude therapy. Our aim is always to help you build the skills, confidence and strategies needed to maintain progress independently.