Website Terms of Use

Last updated: 27/10/2025

Welcome to www.coreclarity.com.au (the Website), operated by Reinsfield Pty Ltd trading as Core Clarity (Core Clarity, we, our, us). These Terms of Use outline the conditions under which you may access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these Terms, you should stop using the Website immediately.

This Website provides general information about our allied health and education services. Engagement in therapy or clinical services is governed by our Service Agreements, not by these Website Terms.

1. About our services

Core Clarity provides allied health services including mental health occupational therapy, functional assessment, individual and group interventions, pain and chronic condition support, education, and clinical supervision. Information on this Website is general in nature and may not be suitable for all individuals.

To determine whether our services are appropriate for your needs, please contact us at hello@coreclarity.com.au.

Formal service delivery only begins once a Service Agreement is in place and an appointment has been made.

2. Not a crisis service

Core Clarity is not a crisis or emergency response service and does not provide after-hours crisis care.

If you are in immediate danger or require urgent support, please contact:

• Emergency Services: 000

• Lifeline: 13 11 14

• Suicide Call Back Service: 1300 659 467
  

3. Use of the Website

You may use the Website for personal and non-commercial purposes only. You must not use the Website in any way that is unlawful, fraudulent, misleading, harmful, or in breach of these Terms.

We may suspend or restrict Website access for maintenance, operational reasons, or misuse.

4. Intellectual property

All content on the Website, including text, images, graphics, resources, downloads and branding, is the property of Core Clarity or our licensors. You may view or download Website content for personal use only. You may not reproduce, distribute, modify, publish, or commercialise any Website content without written permission from Core Clarity.

5. Accuracy of information

We aim to ensure the Website content is accurate and up to date, but we do not guarantee completeness, reliability, or suitability for your individual situation. We may update Website content at any time.

6. External links

The Website may contain links to external websites. These links are provided for convenience only. We are not responsible for and do not endorse the content, accuracy, or privacy practices of linked sites. You access external websites at your own risk.

7. Contact and communication

Contact via the Website, email, phone, or contact forms does not in itself establish a therapeutic relationship.

A therapeutic relationship begins only when a Service Agreement has been completed and services have commenced.

8. Safety and conduct during services

If services are provided in the home or community, the environment must be safe and appropriate. This includes:

• No substance use or smoking during home visit sessions

• Pets must be secured if they interfere with therapy

• The home must be free of occupational hazards

• No verbal or physical aggression towards staff

If a session cannot proceed safely, the therapist may end the session. Fees may still apply in accordance with the relevant Service Agreement.

9. Fees and cancellations

Information about fees, pre-payment requirements, cancellation timeframes and non-attendance fees is outlined in the Service Agreement relevant to your funding type.

For reference only:

• Pre-payment is required for all services except NDIA claims

• Cancellation fees apply when notice is not provided within the required timeframe

• Cancellation windows may vary according to service type and are detailed in your Service Agreement

Where these Website Terms differ from the Service Agreement, the Service Agreement prevails. For full details regarding client responsibilities, risk, therapy goals, cancellations, fees and conduct expectations, please refer to the applicable Service Agreements:

NDIS Service Agreement
General Service Agreement (Non-NDIS funded) - please view service agreement at the bottom of the form.

10. Limitation of liability

To the extent permitted by Australian law, Core Clarity excludes all liability for any loss, damage or cost arising from your use of the Website or reliance on Website information.

Nothing in these Terms excludes consumer rights under the Australian Consumer Law.

11. Privacy

Personal information collected through the Website is handled in accordance with our Privacy Policy.

Click to view our Privacy Policy.

12. Cookies and analytics

The Website may use cookies or similar tracking technologies to improve user experience and analyse Website performance. You can modify your browser settings to disable cookies, however some Website features may not function as intended. Information collected through cookies is handled in accordance with our Privacy Policy.

13. Security of information

While we take reasonable steps to protect information you submit through the Website, we cannot guarantee the security of any data transmitted online. Information you send electronically is transmitted at your own risk.

14. Changes to these Terms

We may update these Terms from time to time. Continued use of the Website indicates acceptance of any revised Terms.

15. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions, please contact us at hello@coreclarity.com.au